Ground Service Agent

dnata

55d•Onsite

About The Position

dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The company's purpose is to deliver on the promises its customers make, guided by a vision to be the world's most admired air and travel services provider. dnata USA operates at 27 major airports in the US, handling significant volumes of cargo, passengers, and flights. This role is based at Boston Logan Airport and is part of an award-winning team recognized as "Ground Handler of the Year" for seven consecutive years. The position offers opportunities for career growth within aviation, with potential to progress into leadership roles or other divisions within dnata.

Requirements

A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.
The ability to pass SIDA airport clearance and all required training tests.
A high school diploma or GED equivalent.
Basic computer literacy and a willingness to learn new systems and equipment.
Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.

Nice To Haves

Eagerness to grow and learn multiple skills.
Desire to build a career in the aviation industry.

Responsibilities

Guide inbound and outbound airplanes to and from gates.
Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs.
Maintain safety and security on the ramp by following dnata’s award-winning safety procedures.
Communicate efficiently with ground personnel and flight crews.
Work collaboratively with other departments, gaining cross-functional exposure to cargo, passenger service, and operations control.
Follow all federal, state, airport, and company regulations and procedures.
Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services).
Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.
Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.
Work outdoors in all types of weather and around active aircraft and machinery.