Ground Service Agent
About The Position
dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The Ground Service Agent role at dnata USA (PHL Airport) is crucial to keeping flights safe, on time, and efficient. This position offers opportunities to learn multiple aspects of airport operations through cross-training, potentially launching a long-term career in aviation. The role involves guiding aircraft, loading/unloading baggage and cargo, operating ground support equipment, maintaining safety and security on the ramp, and communicating with ground personnel and flight crews. It also includes opportunities for cross-training in related functions like cabin cleaning, cargo handling, or passenger services, with potential for progression into Lead Agent, Trainer, or Operations Supervisor roles, or expansion into other dnata divisions.
Requirements
- A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations
- The ability to pass SIDA airport clearance and all required training tests
- A high school diploma or GED equivalent
- Basic computer literacy and a willingness to learn new systems and equipment
- Reliability, teamwork, and a desire to take on new challenges while building your future in aviation
Responsibilities
- Guide inbound and outbound airplanes to and from gates
- Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors
- Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs
- Maintain safety and security on the ramp by following dnata’s award-winning safety procedures
- Communicate efficiently with ground personnel and flight crews
- Work collaboratively with other departments
- Follow all federal, state, airport, and company regulations and procedures
- Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services)
- Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time
- Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage
- Work outdoors in all types of weather and around active aircraft and machinery
Benefits
- Weekly pay
- Paid training and uniforms
- Paid time off
- 401(k) plan
- Global career opportunities across dnata’s cargo, catering, and ground handling divisions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
