Ground Service Agent
About The Position
dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The Ground Service Agent role at dnata USA (SFO Airport) is crucial for keeping flights safe, on time, and efficient. This position involves guiding aircraft, loading/unloading baggage and cargo, operating ground support equipment, and maintaining safety and security on the ramp. The role offers opportunities for cross-training in various airport operations, fostering a long-term career in aviation. Many leaders at dnata began their careers on the ramp.
Requirements
- A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations
- The ability to pass SIDA airport clearance and all required training tests
- A high school diploma or GED equivalent
- Basic computer literacy and a willingness to learn new systems and equipment
- Reliability, teamwork, and a desire to take on new challenges while building your future in aviation
Responsibilities
- Guide inbound and outbound airplanes to and from gates
- Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors
- Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs
- Maintain safety and security on the ramp by following dnata’s award-winning safety procedures
- Communicate efficiently with ground personnel and flight crews
- Work collaboratively with other departments
- Follow all federal, state, airport, and company regulations and procedures
- Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services)
- Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time
- Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage
- Work outdoors in all types of weather and around active aircraft and machinery
Benefits
- Weekly pay
- Paid training and uniforms
- Paid time off
- 401(k) plan
- Global career opportunities across dnata’s cargo, catering, and ground handling divisions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
