Hiring Spirit Airlines Alumni | Ground & Passenger Service Positions Open Now

Worldwide Flight Services, Inc. • Philadelphia, PA

2d • Onsite

About The Position

This is an evergreen posting from a ground handling services company that supports multiple airline carriers. They are actively looking to connect with former Spirit Airlines ground operations professionals. The company aims to provide a stable, team-oriented environment for individuals ready to put their skills back to work. They are continuously accepting applications for various ground and passenger service roles.

Requirements

• Prior ramp supervisory or lead experience
• Solid knowledge of ground handling safety & W&B
• Strong communicator; thrives under pressure
• Flexible scheduling; valid license; airport badge eligible
• Hands-on ramp experience at a commercial airport
• Comfortable directing a crew in a live, fast-paced environment
• Proficient with GSE: belt loaders, tugs, lavatory/water carts
• Able to lift 70 lbs.; available for all shifts and holidays
• BSO, airline, or customer-facing service background
• WorldTracer experience a strong plus
• Calm, empathetic, and detail-oriented under pressure
• Strong written and verbal communication skills
• Experience in a turn coordinator or ops agent role
• Strong grasp of airline ground time and departure flow
• Skilled with ops software, flight tools, and radio comms
• Decisive and composed during irregular operations
• Prior PSA or airline customer service experience preferred
• Excellent communicator with a genuine customer-first mindset
• Comfortable standing for full shifts; available for varied hours
• Able to obtain and maintain airport security credentials
• Prior MOD, Duty Manager, or equivalent ops leadership experience
• Proven ability to lead large teams in dynamic environments
• Deep knowledge of ground handling standards and safety regs
• Strong client-facing communication and reporting skills

Responsibilities

• Direct ramp crews through safe, on-time aircraft turns
• Coach agents and enforce FOD, safety, and compliance standards
• Coordinate between airline clients, fueling, and ground crews
• Manage staffing, complete shift reports, and flag incidents
• Direct agents during turns — marshaling, loading, positioning
• Coordinate with gate, fueling, and flight crew for on-time push
• Conduct safety briefings and monitor bag counts and load plans
• Report equipment issues and irregularities to supervisor
• Assist passengers with delayed, damaged, or missing baggage
• File and manage WorldTracer claims through resolution
• Coordinate cross-station recovery and issue interim expenses
• Proactively communicate updates and de-escalate frustrations
• Coordinate all ground services through aircraft turns
• Serve as central comm hub between ramp, gate, fuel, and crew
• Monitor flight status and adjust resources in real time
• Complete turn packages, W&B docs, and pre-departure checks
• Check in passengers and process boarding, upgrades, and rebooking
• Manage gate operations and coordinate with ramp on departure
• Support passengers with special needs and accessibility requests
• Represent client airlines with professionalism and care
• Provide real-time oversight across all ground functions per shift
• Serve as escalation point for safety, service, and IROPS response
• Manage staffing, equipment readiness, and client communications
• Brief/debrief supervisors and complete end-of-shift documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed