Ground Market Retail & Café Manager

The Ground•Carlton, OR

6d•Onsite

About The Position

Ground Market is a community gathering place in Carlton, Oregon, that combines a wood-fired pizza and ice cream shop with a market and farmstand. The space aims to be warm, lively, and welcoming, fostering connection over simple, good food. Ground Market is part of The Ground, which is committed to conscious, loving hospitality. This role is for a hospitality-driven leader to oversee the daytime operations of the Ground Market retail market and café, while also sharing leadership of the restaurant. The position is primarily scheduled for mornings and daytime hours, focusing on preparing the market and café for the day and supporting restaurant operations during the lunch transition. The Retail & Café Manager will ensure a welcoming and efficient guest experience by leading the morning team, maintaining stock levels, presentation, and smooth operations from opening through the afternoon. This role involves operational leadership and hands-on execution, including merchandising, café operations, inventory, opening procedures, and team coaching, all while upholding the company's commitment to quality, hospitality, and community. The Retail & Café Manager reports to the Restaurant Manager and collaborates with the Director of Hospitality and Connection for seamless operations across all areas.

Requirements

2–4 years of leadership experience in retail, café, hospitality, or food service operations.
Experience overseeing merchandising, inventory management, or specialty retail operations.
Strong organizational skills with exceptional attention to detail.
Passion for hospitality, presentation, and creating welcoming guest experiences.
Barista experience or willingness to become proficient.
Experience managing inventory, receiving, and product merchandising preferred.
Strong leadership, coaching, and communication skills.
Comfortable using POS systems and standard business technology.
Ability to work early mornings, weekends, and holidays.
Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

Experience managing inventory, receiving, and product merchandising.

Responsibilities

Lead the daily operation of the retail market and café, ensuring exceptional hospitality, merchandising, and operational execution.
Oversee coffee service, pastries, grab-and-go offerings, and retail presentation throughout the day.
Maintain inventory, product rotation, pricing, signage, and merchandising standards.
Coordinate receiving, stocking, and product availability in partnership with culinary and farm teams.
Oversee opening procedures for the entire Ground Market, ensuring all guest-facing areas are clean, stocked, and ready for service.
Manage opening cash procedures, operational checklists, and daily readiness.
Monitor inventory levels and communicate ordering needs to leadership.
Support retail and café operations by maintaining merchandising standards, restocking products, and assisting guests as needed.
Recruit, train, coach, and develop front-of-house team members.
Partner closely with the PM Manager to ensure smooth communication, consistent standards, and seamless transitions between morning and evening operations.
Assist with scheduling, performance management, inventory management, and special events.
Foster a collaborative culture while supporting the overall success of Ground Market.