Ground Market Retail & Café Manager

Grounded Hospitality•Carlton, OR

7d•$58,000 - $60,000•Onsite

About The Position

Ground Market is a community gathering place in Carlton, Oregon, offering a wood-fired pizza and ice cream shop alongside a market and farmstand. It aims to be a warm, lively, and welcoming space for locals and visitors. Ground Market is part of The Ground, which focuses on conscious, loving hospitality. This role is for a hospitality-driven leader to oversee the daytime operations of the Ground Market retail market and café, while also sharing leadership of the restaurant. The position is primarily scheduled for mornings and daytime hours, ensuring the market and café are prepared for the day and supporting restaurant operations during the lunch transition. The Retail & Café Manager will create a welcoming and efficient guest experience by leading the morning team, ensuring the market and café are fully stocked, beautifully presented, and operating smoothly from opening through the afternoon. This role involves operational leadership and hands-on execution, including overseeing merchandising, café operations, inventory, and opening procedures, while also coaching team members and ensuring all areas reflect the company's commitment to quality, hospitality, and community. The Retail & Café Manager reports directly to the Ground Market Restaurant Manager and collaborates with the Director of Hospitality and Connection for seamless operations across the market, café, and restaurant.

Requirements

2–4 years of leadership experience in retail, café, hospitality, or food service operations.
Experience overseeing merchandising, inventory management, or specialty retail operations.
Strong organizational skills with exceptional attention to detail.
Passion for hospitality, presentation, and creating welcoming guest experiences.
Barista experience or willingness to become proficient.
Strong leadership, coaching, and communication skills.
Comfortable using POS systems and standard business technology.
Ability to work early mornings, weekends, and holidays.
Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

Experience managing inventory, receiving, and product merchandising preferred.

Responsibilities

Lead the daily operation of the retail market and café, ensuring exceptional hospitality, merchandising, and operational execution.
Oversee coffee service, pastries, grab-and-go offerings, and retail presentation throughout the day.
Maintain inventory, product rotation, pricing, signage, and merchandising standards.
Coordinate receiving, stocking, and product availability in partnership with culinary and farm teams.
Oversee opening procedures for the entire Ground Market, ensuring all guest-facing areas are clean, stocked, and ready for service.
Manage opening cash procedures, operational checklists, and daily readiness.
Monitor inventory levels and communicate ordering needs to leadership.
Support retail and café operations by maintaining merchandising standards, restocking products, and assisting guests as needed.
Recruit, train, coach, and develop front-of-house team members.
Partner closely with the PM Manager to ensure smooth communication, consistent standards, and seamless transitions between morning and evening operations.
Assist with scheduling, performance management, inventory management, and special events.
Foster a collaborative culture while supporting the overall success of Ground Market.