Ground Handler (CLT VAR)
About The Position
The Ground Handler provides customer service and ancillary services to customers and flight crews arriving at and departing from the Charlotte aircraft parking ramp. The role communicates with customers and provides the resources and services needed to meet their needs. It works inside the Charter Terminal and outside on the aircraft parking ramp, reporting to the Charter Manager and coordinating with the management and supervisory team to respond promptly to requests and escalate issues or concerns. The Ground Handler assists with passenger and crew arrival and departure needs, baggage, transportation, aircraft services, and departure preparation. The position also supports teammates, follows safety procedures, and contributes to best practices for excellent customer service. This nonexempt role has no direct supervisory responsibilities and requires no travel.
Requirements
- High school diploma or equivalent.
- Valid driver's license held for at least 3 years, with no more than 6 penalty points.
- Ability to pass an airport security background check, background check, and drug screen.
- Ability to read, write, and understand English.
- Well organized and able to multitask throughout a shift.
- Good written, verbal, and radio communication skills.
- Understanding of the phonetic alphabet and aviation acronyms.
- Ability to maintain good working relationships with teammates.
- Customer service and/or line service experience.
- Ability to learn and understand safety procedures, including potential airfield hazards.
- Ability to learn and use computer software and Point of Sale systems.
- Ability to work well under pressure and make operational decisions when necessary.
- Ability to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping.
- Ability to regularly lift and/or move up to 50 pounds.
Nice To Haves
- Associate degree in an aviation- or business-related field.
- Prior aviation experience.
Responsibilities
- Meet, greet, and welcome passengers and flight crews arriving on the aircraft parking ramp.
- Direct customers to the terminal or to people meeting them.
- Position rental vehicles for arriving aircraft when applicable.
- Assist with offloading luggage and baggage.
- Escort customer vehicles on and off the airfield when necessary.
- Assist flight crews with service needs, including baggage and transportation assistance.
- Assist flight crews with trash removal and aircraft interior cleaning when requested.
- Complete fuel, lavatory, or water service.
- Assist with delivery of catering, coffee, ice, and newspapers during departure preparation.
- Verify that fuel and service orders for departure are complete so aircraft can depart on time.
- Assist with loading luggage from baggage carts or transportation vehicles into aircraft.
- Assist teammates when not serving customers.
- Thank customers for their business and welcome them back.
- Assist with improving best practices for excellent customer service.
- Perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
