Ground Handler (CLT VAR)

Modern Aviation•Charlotte, NC

16h•Onsite

About The Position

The Ground Handler provides customer service and ancillary services to customers and flight crews at Modern Aviation. The position works both inside the Charter Terminal and outside on the aircraft parking ramp, communicates with customers and supplies the resources and services they need, and promptly responds to inquiries and requests. The Ground Handler reports to the Charter Manager and works with the management and supervisory team, notifying the appropriate manager or supervisor of issues or concerns. The role has no direct supervisory responsibilities. Duties include greeting and directing passengers and flight crews, assisting with luggage and transportation, providing aircraft services such as fuel, lavatory and water service, and helping crews prepare for departures. The role also involves completing service orders, assisting teammates, and supporting improvements to customer-service practices. The position requires following airfield safety procedures and working in an environment with aircraft, moving mechanical parts, loud noise, weather extremes, and aviation-related chemicals. Nights and weekends may be required; the position requires no travel.

Requirements

High school diploma or equivalent.
Valid driver's license held for at least three years, with no more than six penalty points.
Ability to pass an airport security background check, a background check, and a drug screen.
Ability to read, write, and understand English.
Well organized and able to multitask throughout a shift.
Good written, verbal, and radio communication skills.
Understanding of the phonetic alphabet and aviation acronyms.
Ability to maintain good working relationships with teammates.
Customer-service and/or line-service experience.
Ability to learn and understand safety procedures, including potential airfield hazards.
Ability to learn and use computer software and point-of-sale systems.
Ability to work well under pressure and make operational decisions when necessary.
Ability to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping.
Ability to regularly lift and/or move up to 50 pounds.

Nice To Haves

Associate degree in an aviation- or business-related field.
Prior aviation experience.

Responsibilities

Meet, greet, and welcome passengers and flight crews arriving on the aircraft parking ramp.
Direct customers to the terminal or to people meeting them.
Position rental vehicles for arriving aircraft where applicable.
Assist with offloading luggage and baggage.
Escort customer vehicles on and off the airfield when necessary.
Assist flight crews with service needs, baggage, and transportation after passengers have been assisted.
Remove trash and clean aircraft interiors when requested by flight crews.
Complete fuel, lavatory, and water service.
Assist with delivery of catering, coffee, ice, and newspapers during departure preparation.
Ensure fuel and service orders for departures have been completed so aircraft can depart on time.
Assist with loading luggage from baggage carts or transportation vehicles into aircraft.
Assist teammates when not serving customers.
Thank customers for their business and welcome them back.
Assist with improving best practices for excellent customer service.
Complete other duties assigned by management.