Grooming Salon Manager

Petco • Appleton West, WI

1d

About The Position

The Grooming Salon Leader leads grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at varying experience levels. It also performs expert grooming services while prioritizing the safety, comfort, and well-being of pets in the salon.

The position oversees salon workflows, scheduling, staffing, and inventory; recruits, trains, supervises, and evaluates team members; monitors performance metrics; and works with store management to meet salon objectives. The leader also provides customer service and grooming recommendations, maintains grooming and sanitation standards, and ensures team members follow Petco policies and procedures.

Petco describes its grooming careers as offering competitive pay, salon-performance incentives and tips, medical, dental and vision coverage, a 401(k), paid time off, employee discounts, grooming supplies and equipment, and career development opportunities. The role is full time, with a minimum of 35 hours per week, and includes weekends, evenings, and holidays as needed by the grooming schedule.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills for moderately complex situations; guidance is available from the Solutions Manager or Store General Manager when necessary.
• Results-driven approach and commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed by the Pet Care Center grooming schedule.

Nice To Haves

• 1–2 years of prior salon management experience or experience in a related field.
• High school diploma or GED preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming staff, fostering teamwork and professional development.
• Create efficient grooming schedules that balance team availability, customer demand, and business needs, including peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify opportunities for improvement and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service, answer grooming-related questions, make recommendations, and resolve concerns promptly.
• Stay current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and equipment.
• Assess each pet’s individual needs, including coat type, skin condition, and temperament.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets’ safety and well-being; watch for signs of discomfort, illness, or injury and report concerns to pet owners and store management.
• Maintain a clean and safe grooming area, disinfect and sanitize tools and equipment, complete daily and weekly cleaning, and perform assigned maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, salon-performance incentive, and tips.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed