Grooming Salon Manager

Petco • Hendersonville, NC

3d • Onsite

About The Position

The Grooming Salon Leader leads grooming salon operations and team members while delivering expert grooming services to pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and developing and coaching groomers at different experience levels. The leader also performs professional grooming services and prioritizes the safety, comfort, and well-being of pets in the salon.

The position oversees salon workflows, scheduling, staffing, inventory, team hiring and development, performance monitoring, and customer service. It also includes hands-on grooming, pet-parent education, maintaining clean and safe facilities, and ensuring compliance with Petco grooming policies and standards. Work is primarily indoors in a grooming salon and involves direct contact with dogs, pet parents, and salon partners. The environment may be noisy and wet.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and interest in leading, training, and developing people.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance when necessary.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to execute grooming services to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• Ability to work at heights using a two-step ladder or other support tools when performing assigned cleaning and maintenance.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED (preferred, though the posting's wording is incomplete).

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members while fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, productivity, and coverage needs.
• Monitor salon performance metrics, identify improvement opportunities, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and grow the customer base and profitability.
• Provide professional customer service, answer grooming inquiries, make recommendations, and resolve concerns promptly.
• Keep grooming knowledge and team skills current with industry trends and best practices.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, in accordance with customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and evaluate each pet's coat, skin condition, temperament, and individual needs.
• Educate pet parents about grooming maintenance, home care, and products that support pet well-being.
• Protect pets' safety and well-being, monitor for discomfort, illness, or injury, and report concerns to pet owners and store management.
• Maintain a clean and safe salon; disinfect and sanitize tools and equipment; complete daily, weekly, and other assigned cleaning and maintenance duties.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, performance-based salon incentives, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment for grooming work.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED