Grocery Store Manager - Sankofa Community Development

HR NOLA•New Orleans, LA

11d•$55,000 - $65,000•Onsite

About The Position

We are seeking a candidate who is highly organized and solutions-oriented to oversee the full scope of the Fresh Start Market operations- including the green grocery, cafe, and teaching kitchen. The ideal candidate is a hands-on leader with a strong background in grocery retail and management who understands how to implement and maintain systems, coach and support a team, and take ownership of challenges. The Grocery Store Manager will also work integrally with the team on floor operations and must be comfortable performing physical tasks associated with a grocery and café environment.

Requirements

3+ years of experience in grocery store management preferred
Proven ability to manage inventory systems, vendor orders, and cost controls
Prior supervisory experience including hiring, scheduling, training, and coaching
Knowledge of food safety and ServSafe best practices (ServSafe certification preferred)
Familiarity with Clover POS or similar retail systems
Experience writing or implementing Standard Operating Procedures (SOPs)
Strong organizational, communication, and leadership skills
Ability to work independently while collaborating with a broader team
Knowledge of basic budget and accounting systems

Nice To Haves

Experience with nonprofit or mission-based groceries a plus
Knowledge of cafe and barista systems

Responsibilities

Oversee daily operations of the retail grocery store
Ensure consistent implementation of operating procedures across all Market areas
Maintain product display standards, food safety compliance, and cleanliness
Assist with stocking, organizing backroom storage, and rotating inventory as needed to support daily operations.
Manage café and juice bar offerings, prep coordination, and menu execution
Maintain product display standards, food safety compliance, and cleanliness
Ensure consistent implementation of operating procedures across all cafe areas
Schedule and coordinate healthy cooking classes, nutrition workshops, and activities with Education Programs Manager
Coordinate activities to support healthy food education
Maintain a clear inventory tracking system, monitor stock levels and coordinate ordering
Manage vendor relationships, pricing, and cost controls
Manage spoilage with waste tracking systems
Connect with local farmers and food producers for product purchasing
Supervise and train staff with coaching and performance feedback to support collaboration and growth
Develop and maintain staff schedules in alignment with operational needs
Maintain point-of-sale systems and troubleshoot as needed
Use digital tools to manage staff schedules, product lists, and reporting
Follow SOPs for equipment use, cleaning schedules, and daily workflows
Train staff and interns on equipment handling, setup/closings, and customer service expectations
Ensure all procedures are well-documented, accessible, and followed consistently
Identify areas where new SOPs or adjustments are needed and take initiative to fill gaps
Create a welcoming and inclusive environment for shoppers and customers
Collect and respond to customer feedback, adjusting offerings as needed
Work with team to implement promotional strategies
Attend internal meetings and contribute to broader organizational planning and reporting