Branch & Community Development Manager

Community Financial System, Inc.•Village of Westfield, NY

4h•Hybrid

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

Bachelor’s degree in finance, business, or related field preferred
Specialized financial services training or equivalent banking experience preferred
Valid driver license and reliable transportation
Proficient reading, writing, grammar, and interpersonal communication
Strong negotiation and sales abilities
Demonstrates effective leadership qualities
Sound judgment and reasoning
Ability to prioritize and manage multiple responsibilities
Thorough knowledge of the features and benefits of financial products and services
Working knowledge of regulatory policies and procedures regarding financial products and services
Proficient PC knowledge
Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility
Six (6) years of sales/business development experience, including three (3) years of experience in related banking and/or lending positions preferred
Minimum two (2) years supervisory experience required
All applicants must be 18 years of age or older.
This position requires National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Candidates who do not currently hold NMLS registration must be able to successfully obtain and maintain registration upon hire.
This position may require Notary Public licensing.

Nice To Haves

Bachelor’s degree in finance, business, or related field
Specialized financial services training or equivalent banking experience
Six (6) years of sales/business development experience, including three (3) years of experience in related banking and/or lending positions

Responsibilities

Drives strategic business development initiatives that foster branch growth and profitability.
Identifies and secures new business opportunities, strengthens customer acquisition and retention, and builds impactful partnerships with both internal teams and external business partners.
Develops a high-performing branch team committed to growth, exceptional service, and strong relationship-building.
Leads by example in community engagement, proactive calling efforts, and superior customer service, while executing the Bank’s strategy to achieve annual goals and objectives related to Loan Growth, Deposit Growth, Financial Services, Credit Administration, and Business Development.
Ensures full compliance with all operational policies, procedures, and regulatory requirements, maintaining a culture of accountability and excellence.
Develop and implement strategies and calling efforts to promote the Bank’s product and service solutions, with emphasis on deposit growth.
Time spent outside the branch varies based on branch maturity and market needs, and includes external meetings, community engagement, and pre call planning activities.
Actively participate in the community to enhance the Bank’s visibility and reputation.
Build and maintain strong relationships with customers, local businesses, and community organizations.
Maintain strong knowledge of bank policies, procedures, loan products, and pricing; educate prospects on the advantages of Community Bank.
Refer applicable loan opportunities to Bank business partners.
Collaborate with business partners and Bank affiliates to identify referral opportunities.
May oversee a loan portfolio consisting of business customers.
Lead in the selection of new branch personnel.
Support scheduling to ensure adequate branch coverage.
Ensure staff are trained and motivated to meet customer sales and service needs as well as branch objectives and team goals through supportive leadership style.
Discuss individual employee performance to include sales goals and service performance with appropriate supervisors on a frequent basis.
Monitor progress and results throughout the year with District and Regional Managers to ensure the branch is performing at a level consistent to achieve growth, sales, and profit objectives.
Address customer complaints and issues promptly, working to exceed customer expectations and maintain high satisfaction levels.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Perform other related duties as assigned or directed to support branch and Bank objectives.
Actively participates in the community in a manner that reflects favorably on the Bank and is responsible for providing assistance wherever necessary to help the branch and the Bank in achieving annual goals.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.