Grocery Manager - AVAILABILITY REQUIRED 4AM TO 11PM

New Seasons Market • Portland, OR

18h • Onsite

About The Position

Leads the Grocery department and its staff, overseeing financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management. The goal is to ensure the department provides an exceptional customer shopping experience with the highest level of service and product knowledge. This management/leadership role requires providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment. The role involves engaging customers, working a flexible schedule based on business needs, demonstrating reliable attendance, and adapting to changing priorities. A solutions-oriented approach to problems, representing company values, and contributing to an inclusive environment are essential. The position requires cooperation and positivity with team members, customers, and vendors, fostering a respectful workplace. Giving and receiving constructive feedback, conserving company resources, and adhering to work and food safety policies are also key. Maintaining store cleanliness, equipment, and informing management of any issues are expected. The role demands sound judgment, decision-making, and utilizing a DEI lens in all tasks. Building trust through dependability, organization, and follow-through is crucial. Promoting a collaborative team environment through recognition, leading by example, and working alongside staff is important. Demonstrating approachability, fostering open communication, and creating an environment where staff are invested and encouraged to contribute ideas are vital. A proactive approach to resolving staff issues and conflicts, and adapting to different learning styles are also necessary.

Requirements

• 18 years or older
• Previous ordering/inventory management experience required.
• Basic to intermediate math and computation skills required.
• Skills to plan, prioritize and delegate work.
• Skills to train, coach and hold staff accountable.
• Skills to read, understand and follow through on verbal and written instructions.
• Previous customer service, food service, retail or grocery experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Intermediate level proficiency with MS Office with skills to learn new programs and technology.
• Skills to manage financial results, including labor, sales and profit margin.

Nice To Haves

• Previous retail management experience in a high-volume environment preferred.
• Grocery experience preferred.
• Working knowledge with POS, inventory or other retail specific software preferred.

Responsibilities

• Manages and provides oversight to all areas of the department logistics and staff.
• Responsible for maintaining excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them, and develops and executes a plan when results do not meet expectations.
• Receives and unloads merchandise; checks quality, count and condition, and communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates, and maintains the organization, rotation and cleanliness of back stock areas.
• Orders grocery products according to anticipated sales and seasonal needs, and trains staff to write orders consistent with department goals and standards.
• Maintains professional vendor relationships.
• Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Plans for weekly ads, events and holidays using tools and reports.
• Works with store management to understand and respond to current store trends.
• Builds, displays, and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer, and trains and coaches staff to do the same.
• Coordinates with operations and merchandising department to plan and conduct in-store tastings.
• Ensures customer special orders are accurately placed and delivered.
• Demonstrates excellent knowledge of products in the department, industry trends, and general understanding of culinary terminology, product labeling and common dietary restrictions, and shares product knowledge with customers and staff.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock.
• Handles damaged and spoiled product according to company policy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Plans, leads and analyzes inventory.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Partners with department manager to manage all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback.
• Assesses, prioritizes and delegates tasks and production.
• Establishes and maintains effective verbal and written communication systems.

Benefits

• In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed