Grocery/Day Stocker

Kroger•North Las Vegas, NV

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports grocery and frozen-food operations by answering customer questions, maintaining product knowledge, recommending products, checking freshness, labeling and stocking merchandise, and helping keep shelves, coolers, and displays stocked and orderly. It also involves following food safety and regulatory requirements, assisting with displays and incoming loads, and complying with store standards for customer service, controls, loss prevention, maintenance, and safety. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to meet the minimum physical demands of the position; specific demands are not detailed.
Must be 18 or older.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.
High school diploma or equivalent.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Recommend frozen-food items to customers based on their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper case and cooler temperatures and keep temperature logs.
Follow local, state, and federal health and civil code regulations.
Assist with building displays according to company standards.
Observe scheduled shift operating hours.
Help break down loads and stock assigned sections.
Stock products quickly and efficiently while maintaining product quality.
Keep refrigerated coolers, store shelves, and other displays stocked and conditioned according to tag allocation or department standards.
Follow current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.