Grocery/Overnight

Kroger•Laveen, AZ

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in achieving department sales and profit goals and in monitoring quality assurance standards. Grocery Clerks embrace the Customer 1st strategy and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and provide information about items they ask about.
Inform customers of food specials and recommend grocery products to help them find what they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with fresh and non-perishable grocery products they have ordered.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain appropriate temperatures in cases and coolers and maintain temperature logs.
Build and maintain knowledge of department products to answer questions and make suggestions.
Help create a welcoming environment by answering questions about products sold in the department and throughout the store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.