Grocery Clerk

The Kroger Co. • Richmond, VA

9d

About The Position

The Grocery Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The Grocery Clerk assists customers with finding products, shares information about specials, and makes recommendations. The role also includes checking freshness and sell-by dates, preparing customer orders, labeling and stocking merchandise, monitoring inventory, reporting ordering or shipping discrepancies, and staying informed about current and upcoming promotions. The clerk follows food safety requirements, monitors case and cooler temperatures and logs, and maintains knowledge of products sold in the department.

The position requires cooperation in a fast-paced environment, constructive conflict management, honest handling of customer and business information, and the ability to follow directions and seek assistance when needed. The clerk reinforces safety procedures, identifies and reports unsafe conditions, inspects equipment for maintenance needs, reports customer or employee accidents, and provides direct support to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Previous retail experience.

Responsibilities

• Help customers discover products, answer questions, recommend grocery items, and inform them about food specials.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Maintain product knowledge and answer questions or make suggestions about products in the department and throughout the store.
• Create a welcoming environment in which customers feel important and appreciated.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity; follow directions and seek assistance when necessary.
• Provide direct support and assistance to minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed