Grocery Clerk

The Kroger Co. • Savannah, GA

5h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. Grocery Clerks embrace the Customer 1st strategy, encourage excellent service from associates, and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover items and products they ask about.
• Inform customers about food specials and recommend grocery items to meet their needs.
• Check product freshness, review sell-by dates, and take appropriate action.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Learn about products sold in the department and answer questions or make suggestions.
• Create a welcoming environment by answering questions about products throughout the department and store.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed