Grocery Clerk/Dairy

The Kroger Co.•Taylor, MI

11h

About The Position

The Grocery Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The position assists the department manager in reaching sales and profit goals and monitors quality assurance standards. The clerk supports the Customer 1st strategy and encourages excellent customer service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers by answering questions, recommending and providing grocery products, and keeping current on product offerings and promotions. It also involves checking freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, reporting ordering or shipping discrepancies, and following food safety requirements. The clerk ensures cases and coolers remain at proper temperatures and that temperature logs are maintained. The position requires cooperation in a fast-paced, sometimes stressful environment; constructive conflict management; honesty and integrity when handling customer and business information; and the ability to follow directions and seek assistance as needed. The clerk also provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products, answer questions, recommend grocery items, and inform them about food specials.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Maintain knowledge of department products and answer questions or make suggestions about products sold in the department and throughout the store.
Create a welcoming environment in which customers feel important and appreciated.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.