Grocery - Dairy Chief

Roche Bros•Duxbury, MA

About The Position

The Dairy Chief organizes, leads, coordinates, and optimizes the materials and staff in the dairy department to stock shelves and displays carefully, cleanly, neatly, and efficiently. The role ensures products are fresh, rotated, and well stocked while maintaining excellent customer service. The Dairy Chief is responsible for department operations, inventory and expense control, merchandising standards, associate training, scheduling, food safety, sanitation, and workplace safety.

Requirements

Must be at least 18 years of age.
Complete training in dairy operations.
Ability to display initiative and work with limited supervision.
Ability to prioritize workload and demonstrate a sense of urgency.
Ability to read, write, speak, and understand English and follow instructions.
Ability to work a schedule based on the business needs of the store location.
Must be authorized to work in the United States.

Responsibilities

Work with associates to build a strong grocery team and foster an open, respectful, supportive, team-oriented environment.
Greet, assist, and thank customers promptly, courteously, and in a friendly manner; resolve customer complaints to their satisfaction.
Ensure the department meets performance standards in the work and merchandising plan.
Communicate effectively, facilitate department meetings, delegate work, and use initiative and judgment to solve problems and act on opportunities.
Complete onboarding, e-learning, and checklist requirements individually and for the department within 30 days of hire or entering the department.
Rotate dairy products in display cases, coolers, and freezers according to company policy and product dates, using first-in, first-out practices.
Manage department inventory, security, and expenses; notify the Grocery Manager about potential shrink, out-of-stock items, security concerns, and customer requests or complaints.
Clean shelves, restock and straighten merchandise, and maintain displays in a manner suited to community needs.
Develop and train associates in accordance with company policies and procedures.
Order, receive, and unload deliveries; verify accuracy; store, price, date, rotate, and stock products; and prepare products for display and sale.
Control storage to limit shrink and damaged goods, and meet merchandising goals and standards in cooperation with the store manager, department merchandisers, and buyers.
Plan work schedules and breaks, schedule within budget, and comply with wage and hour policies and regulations.
Maintain accurate records and respond promptly to location mail, reports, and record requests.
Offer product samples, answer product questions, and help customers find or select products.
Return overstock to the stockroom in an organized manner and minimize department expenses without compromising department conditions or customer service.
Perform price changes as needed.
Monitor cooler and freezer temperatures, maintain product quality, and report refrigeration failures immediately.
Meet company safety, food handling, sanitation, and productivity standards; follow the Cleaner’s Creed and proper sanitation procedures.
Keep sales and work areas swept, orderly, and free of safety hazards; report hazards to management.
Use proper safety practices when lifting or moving products or using equipment.
Handle damaged or out-of-code products properly; verify customer price checks as needed; and maintain a favorable appearance and business attitude.
Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
Maintain product labels, signs, and prices in alignment with products; make signs as necessary.
Dispose of trash properly, clean spills, and perform other duties assigned by management.