Grocery Clerk

Kroger • Greenwood Village, CO

1d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. Grocery Clerks embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety.

The position helps customers find products, shares information about specials, and provides fresh and non-perishable grocery items. It also involves checking product freshness and sell-by dates, labeling and stocking merchandise, monitoring inventory, and following food safety and temperature-control procedures. The Grocery Clerk maintains knowledge of products, responds to customer questions, reinforces safety programs, and reports discrepancies, unsafe conditions, accidents, or equipment needing repair.

The role requires cooperation in a fast-paced, sometimes stressful environment; constructive conflict management; honest handling of customer and business information; and the ability to follow directions and seek help when needed. The clerk provides support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products and answer questions about grocery items.
• Inform customers about food specials and recommend products that meet their needs.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Maintain knowledge of department products and respond to customer questions or make suggestions.
• Create a welcoming environment for customers throughout the department and store.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and report items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed