GRN Case Manager

Guardian Recovery•Delray Beach, FL

1d•$40 - $50•Onsite

About The Position

The Case Manager is responsible for teaching and enhancing life skills through regular communication and face-to-face interactions with the client. This role involves providing recovery coaching, life coaching, and support to clients, assisting them in developing and achieving goals related to various aspects of their lives, including spiritual health, mental health, vocational/educational pursuits, social support, hobbies, recovery goals, and physical health. The Case Manager will offer face-to-face support, be available for phone or text communication for support and crisis management, intervene in crisis situations, and send weekly updates to the client's treatment team. Responsibilities also include helping clients organize their day, develop healthy routines, track appointments, provide transportation if needed, support medication compliance, encourage daily living activities like self-care and budgeting, serve as liaisons, and encourage engagement in pro-recovery behaviors. The role requires attending weekly group supervision, tracking billable hours, providing detailed documentation, seeking consultation from supervisors, listening to clients, identifying areas for growth, providing recovery education, facilitating the transition to client-developed recovery plans, and providing information on housing, employment, and social services. The Case Manager will also work with individuals resistant to abstinence due to obligations, help develop recovery support resources, enhance cooperative relationships between professional organizations and recovery groups, and prepare clients for discharge by reviewing and amplifying discharge plans, coordinating requirements, and orienting family members. Participation in staff development and staying knowledgeable about current information in mental illness, substance abuse, and related behavioral problems is expected. The role utilizes motivational interviewing and the Stages of Change model to empower clients with issues related to housing, benefits, employment, life skills, and health. Protecting client privacy in accordance with company policies and federal/state law is paramount, with access to protected health information limited to job-related necessities and reporting any privacy concerns without threat of retaliation. Other duties as assigned.

Requirements

Minimum of 2 years of experience in chemical dependency and/or direct care settings.
Knowledge of the Principles and Practices of the discipline.
Knowledge of Joint Commission Standards.
Proficiency in Communication & Written skills.
Knowledge of State & Federal statutes regarding patient confidentiality laws.
Knowledge of addictions and mental health complications.
Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity including: Knowledge of referral procedures and admittance criteria for health care and community providers.
Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.
Ability to determine if a medical emergency or mental health crisis exists and to take appropriate action, when necessary.
CPR/First Aid certification preferred.

Responsibilities

Providing recovery coaching, life coaching, and support to clients.
Assisting in developing goals with the client related to various aspects of life.
Supporting the client towards goals, including but not limited to; spiritual health, mental health, vocational/educational/volunteer work, social support, hobbies and leisure activities, recovery goals, physical health, and any other specific areas that apply to the individual client.
Provide face-to-face support for a predetermined number of hours per week to the client.
Be available to speak to the client by phone or text for support and crisis management.
Intervene in crisis situations and engage in conflict resolutions to assist their client.
Send weekly updates to the client’s treatment team.
Assist the client in organizing and structuring their day, developing healthy routines and habits.
Keep track of clients’ doctor and therapy appointments, ensuring they are attending, and providing transportation if needed.
Support clients in medication compliance with regular check-ins as needed, remind clients when their medication refills are due and assist them in picking up medications.
Encourage clients in activities of daily living including but not limited to self-care, grocery shopping, and budgeting.
Serve as liaisons to other individuals in the client’s life.
Encourage engagement in pro-recovery behaviors and accompany the client to recovery-related activities.
Attend weekly group supervision, as required, with Clinical Supervisor during one of the two group supervision times that are offered.
Keep track of all the hours that are spent with the client and any other billable services and submit the hours for payroll.
Provide specific, detailed documentation describing the activities/services provided for the client.
Seek consultation when needed and defer to the direct supervisor prior to suggesting referrals to clients.
Listen to the client, be trusted with confidence and able to identify areas of potential growth.
Provide feedback on the client’s recovery progress, identifying areas which have presented or may present roadblocks to continued success.
Provide stage-appropriate recovery education.
Facilitate the transition from a professionally directed treatment plan to a client-developed and directed personal recovery plan as needed.
Provide knowledgeable information, for individuals and/or for their families, about sources of safe housing, recovery conducive employment, health and social services, and recovery support.
Provide service for those resistant to remaining abstinent from drugs and/or alcohol, but who must do so due to legal, medical, family or contractual obligations.
Help develop and expand recovery support resources, enhance cooperative relationships between professional service organizations and local recovery support groups, cultivate opportunities for people in recovery to participate in volunteerism, and perform other acts of service to the community.
Prepare clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post discharge requirements; orienting and training family members; providing resources.
Participate in staff development and be responsible for knowledge concerning current information in mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served.
Engage with clients utilizing techniques of motivational interviewing to empower clients while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
Protect the privacy of all client information in accordance with GRNH, LLC’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principle of professionalism as a healthcare provider.
Perform other duties as assigned.