The Grille Server - PT (Nights and Weekends)

Southern Management Companies•Macungie, PA

About The Position

Bear Creek is seeking a guest-service-focused Grille Server to help create positive, memorable experiences for resort guests. The server works with the grille team and independently to ensure orders are prepared as requested and served accurately, efficiently, and promptly. The role includes welcoming and assisting guests, explaining menu items and specials, taking and entering orders, delivering food and beverages, processing payments, maintaining service areas, and supporting fellow servers and bus personnel. The position requires strong communication, attention to detail, and the ability to remain composed in a busy, high-pressure environment. The role requires availability during peak operating times, including nights, weekends, holidays, and special events. Physical activities include standing for eight hours or more, walking, climbing ramps or stairs, crouching, kneeling, reaching, and lifting or carrying items up to 25 pounds. The posting also describes potential exposure to outdoor conditions, heat, humidity, moving mechanical parts, high exposed places, and varying noise levels.

Requirements

Must be at least 18 years of age.
Excellent guest-service skills, attention to detail, and follow-through.
Ability to operate a point-of-sale system.
Basic knowledge of food presentation, preparation, and handling.
Basic math skills and ability to handle money.
Ability to work standing for eight hours or more.
Ability to safely lift and maneuver food trays frequently weighing 20 to 25 pounds.
Excellent interpersonal skills and ability to interact with different types of personalities.
Ability to communicate information and ideas clearly.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to stay organized, attend to detail, and make appropriate decisions.
Ability to listen to, understand, and resolve guest concerns and issues.
Availability during peak operating times, including weekends, holidays, and special events.

Nice To Haves

Six months of experience as a server in a comparable restaurant.
RAMP Certification.

Responsibilities

Provide friendly, responsive service and help create an exceptional dining experience for guests.
Welcome and greet guests, help them feel comfortable, and let them know you are there to assist.
Inform guests about specials and menu options, make recommendations, and use suggestive selling techniques to upsell food and beverage items.
Answer questions about food, beverages, food preparation and sourcing, and restaurant functions and services.
Take food and beverage orders and enter them into the point-of-sale system.
Deliver food and beverages from the kitchen and bar to guests promptly.
Perform assigned side work at the beginning and end of each shift.
Maintain clean service areas and monitor guests' dining experiences and satisfaction.
Respond promptly and courteously to guest requests and concerns.
Prepare and present guest bills, accept payments, process credit card charges, and make change when applicable.
Assist fellow servers and help the bus person clear and reset tables.
Thank guests for visiting and invite them to return.
Acknowledge guests and respond promptly to their needs, and report unresolved incidents to a Manager or Supervisor.
Maintain familiarity with hotel services, features, and local attractions to answer guest inquiries accurately.
Contribute to team success by completing tasks and assisting with projects as needed.
Follow departmental policies, service procedures, standards, and company policies and procedures.
Work collaboratively to provide guests with the best possible experience.
Understand emergency procedures and apply them when necessary.
Immediately report incidents, property damage, and injuries to a Manager or Supervisor.
Attend department meetings and training sessions as necessary.
Support Southern Management's Mission, Vision, and Values.
Perform other duties as assigned by a Manager or Supervisor.