Grill Cashier-FT

Fort Sill Apache Companies • Lawton, OK

1d • Onsite

About The Position

The Grill Cashier is responsible for preparing, dishing up, and serving food menu items offered at Apache Grill according to established recipes and procedures. This role ensures that hot food is served hot and cold food is served cold, with appropriate condiments, napkins, and other standard products to complete the order, aiming for complete customer satisfaction. The position also involves opening and/or closing the Apache Grill in accordance with operating procedures, safety and sanitation regulations, and cash control policies. A positive, upbeat, and outgoing demeanor is essential, as the team member must always remember the customer is right and comply with reasonable requests with a smile. The role requires ensuring compliance with all applicable regulations, laws, internal policies, procedures, and control protocols, and effectively communicating with and providing guests with required service, resolving guest service issues in accordance with authority. Maintaining a clean, well-stocked, and functional appearance of the Apache Grill is also a key responsibility. The team member will utilize knowledge of food and beverage sanitation, guest service, cash control policies, practices, and protocols, and be able to work with personal computers, point of sale systems, food holding and production systems, kitchen equipment, and safety equipment. Regular attendance and the ability to work varying schedules to meet business needs, including weekends and holidays, are required.

Requirements

• Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must pass a background check.
• Must pass a drug-screening test.
• Must obtain an Oklahoma food handler permit.
• Ability to obtain an Oklahoma ABLE license.

Nice To Haves

• High school diploma or GED preferred.
• Previous hospitality experience with strong customer service orientation is preferred.

Responsibilities

• Prepare, dish up and serve food menu items offered at Apache Grill according to established recipes and procedures.
• Serve hot food hot and cold food cold, with appropriate condiments, napkins, and other standard products to complete the order, ensuring complete customer (guest & team member) satisfaction.
• Responsible for opening and/or closing Apache Grill in accordance with operating procedures, safety and sanitation regulations, and cash control policies and procedures.
• Demonstrate an upbeat and outgoing demeanor while on duty, remembering the customer is always right.
• Comply with reasonable requests with a smile, without challenging the request.
• Ensure compliance with all applicable regulations, laws, internal policies, procedures, and control protocols.
• Effectively communicate with and provide guests with required service, resolving guest service issues in accordance with authority.
• Ensure appearance of Apache Grill is maintained in a clean, well-stocked and functional manner.
• Use knowledge of food and beverage sanitation, guest service, cash control policies, practices, and protocols.
• Perform other related duties as may be assigned by reporting supervisor.
• Understand and comply with the Eye, Hi, Goodbye program.
• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).
• Follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes and routine work details.
• Actively listen when speaking with guests and team members.
• Maintain high standards and demonstrate a high level of service delivery despite any influx in customer levels, to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Prepare for known problems and opportunities in advance; be willing to undertake additional responsibilities and respond to situations as they arise.
• Use tact, maintain confidences, and foster an ethical work environment; giving proper credit to others; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
• Adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce.

Benefits

• Team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED