Greeter (Full-Time)

Bass Pro Shops•Manteca, CA

About The Position

The Greeter performs customer-service activities at the store entrance and other front-end areas. The role welcomes customers promptly and warmly, provides information and directions, handles merchandise with care, distributes promotional materials, and supports business needs. Greeters are expected to create an especially welcoming customer experience and help customers feel appreciated. The position also involves promoting store programs, checking in customer merchandise returns and vendor representatives, sharing information about store events and promotions, and keeping the entryway and nearby work areas clean, tidy, and safe. For customer check-in involving firearms or weapons, the Greeter notifies an appropriately trained and designated Outfitter; Greeters must never accept, possess, or handle a firearm while performing their duties. The role works under general supervision and follows established procedures, while applying occasional independent judgment to complete assignments and making recommendations about work procedures, policies, and practices. Starting pay is $16.90–$18.75 per hour. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Experience in a customer-service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to new processes and procedures.
Excellent self-motivation and initiative while working unsupervised.
Ability to meet the stated physical requirements, including regularly walking and standing and occasionally lifting up to 50 pounds.

Responsibilities

Greet customers promptly and in a friendly, outgoing manner as they enter the store.
Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
Present a professional image consistent with the applicable Bass Pro Shops or Cabela’s dress code, including the logo shirt and visible name badge, and use welcoming body language, a smile, and eye contact.
Check in customers’ merchandise for return.
Check in vendor representatives, complete visitor-log information, and control visitor badges.
Stay informed about store special events and tell customers about event details, sales, and promotions.
Distribute promotional materials in support of special events.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
For customer check-in involving firearms or weapons, notify the appropriately trained and designated Outfitter to complete the check-in under company SOP; do not accept, possess, or handle firearms.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.