Greeter (Full-Time)
About The Position
The Greeter performs customer service activities at the store entrance and front end. The role includes promptly and warmly greeting customers, handling merchandise with care, providing information and directions, distributing promotional materials, and completing other front-end tasks that support business needs. Greeters are expected to be friendly and outgoing and to provide an exceptional customer experience that makes guests feel welcomed and appreciated. The role also supports customer and vendor check-in, informs customers about store events, sales, and promotions, and helps maintain a clean, tidy, and safe entryway. For firearm or weapon check-in, the Greeter notifies an appropriately trained and designated Outfitter; Greeters must never accept, possess, or handle firearms while performing their duties. Work is performed under general supervision using established procedures, with occasional independent judgment.
Requirements
- High school diploma or equivalent.
- Experience in a customer service environment.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to adapt to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
Responsibilities
- Greet all customers as they enter the store in a friendly and outgoing manner.
- Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
- Present a professional image and model the brand's customer-service standards, including following the dress code and displaying welcoming body language.
- Check in customers' merchandise for return.
- Check in vendor representatives, complete visitor-log information, and control visitor badges.
- Stay informed about store special events and tell customers about events, sales, and promotions; provide promotional materials.
- Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
- Facilitate customer check-in of firearms and weapons by notifying the appropriately trained and designated Outfitter, without accepting, possessing, or handling firearms.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
