Greeter - OpenRoad Lexus Richmond

OpenRoad Auto Group•Richmond, BC

3d•Onsite

About The Position

The Greeter is a front line representative for the dealership and must represent the dealership in a professional manner at all times. The Greeter is responsible for welcoming customers and determining the nature of their visit, and directs guests to the appropriate party.

Requirements

Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
Professional personal appearance.
Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
Exceptional interpersonal and communication skills (oral and written).
Ability to work well with both customers and colleagues, and maintain relationships.
Must be able to work in an active, social atmosphere without being distracted.
Willingness to work outside.
Have a valid British Columbia Driver’s License Class 5 with a clean drivers abstract.

Responsibilities

Greet prospective customers and determine the nature of their visit.
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Control and track loaner vehicles and their conditions, and assist in moving loaner and guest vehicles into designated areas.
Perform customer follow up duties by phone.
Keep customer lounge area presentable and tidy, including stocking coffee area.
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.