Service Greeter/Cashier - Lexus of Easton

Germain Automotive Partnership•Columbus, OH

23h•Onsite

About The Position

The Service Greeter/Cashier is responsible for greeting customers, assisting them with their vehicles and belongings, and handling financial transactions. This role also involves maintaining the cleanliness and organization of the service drive area, shuttling customers, and providing clerical support to departments. The ideal candidate will have strong communication and customer service skills, a valid driver's license, and be able to work evening hours.

Requirements

Strong communication and customer service skills.
Valid driver’s license is required.
Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.
Evening hours are required.

Nice To Haves

Prior automotive experience is not required but may be a plus.
Bilingualism is not required but can be very helpful.

Responsibilities

Greet incoming customers and assist them out of their vehicles.
Provide service advisors with customer information when they arrive.
Assist and transferring customer belonging between vehicles.
Keep service drive area clean and stocked with supplies.
Shuttle service customer as needed.
Pull service vehicles around during pick up.
Take out trash.
Check and adjust tire pressures.
Help customers with vehicle concerns.
Greets customers at the cashier window in a pleasant and professional manner.
Computes customer bills.
Receives cash, checks and credit card payments from customers; records amount received.
Makes change and issues receipts to customers.
Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
Reconciles cash drawer daily.
Works with department managers to keep abreast of new products and services offered, their features and value and any changes in price.
Answers customer questions about service performed or products purchased or refers them to someone who can.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Reconciles gas purchase statements.
Provides clerical and secretarial assistance to departments as needed.
Acts as backup to switchboard operator.
Maintains a professional appearance.
Keeps work area neat and clean.
Other tasks as assigned.