Reception Associate - OpenRoad Toyota Richmond

OpenRoad Auto Group • Richmond, BC

3d • Onsite

About The Position

We are looking for team players who are excited to continually learn, work hard, and take ownership of their role. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen. Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching. Internal and external, training & development opportunities for skill-development and growth. Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment. Comprehensive extended health and dental plan, tailored around Associate wellness. Recognition and Engagement Events!

Requirements

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail oriented.
• Demonstrated computer skills – MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
• Professional and confident attitude, strong time management skills.
• Completed high school education, or equivalent work experience.

Nice To Haves

• A second language is ideal or preferred.

Responsibilities

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Perform clerical duties and accounting duties as assigned by Management.
• Answer the phone and determine the nature of the phone call
• Add and update customer information in CRMs
• Stay up to date on procedural changes for each dealership.
• Providing highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Tool Subsidy
• Computer Rebate Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Comprehensive extended health and dental plan
• Recognition and Engagement Events!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED