Greeter- Full Time

Bass Pro Shops•Islamorada, FL

17d•Onsite

About The Position

The Greeter performs customer service activities at the store entrance and front end. The role welcomes customers promptly and warmly, handles merchandise carefully, provides information and directions, distributes promotional materials, and performs other front-end tasks to support business needs. Greeters are expected to be friendly and outgoing and to deliver a welcoming customer experience that makes guests feel appreciated. The position also involves greeting customers, promoting store programs, checking in returned merchandise and vendor representatives, informing customers about events and promotions, and keeping the entryway and surrounding work area clean, tidy, and safe. For firearm or weapon check-in, the Greeter notifies an appropriately trained and designated Outfitter; Greeters must never accept, possess, or handle firearms while performing their duties. The role is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and resolve problems from limited alternatives. The Greeter may also recommend changes to work procedures, policies, and practices.

Requirements

High school diploma or equivalent.
Experience in a customer service environment.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while working unsupervised.
Ability to meet the stated physical requirements, including regularly walking and standing, occasional computer work and lifting, and frequent communication and repetitive hand, wrist, or finger motions.

Responsibilities

Greet all customers as they enter the store in a friendly and outgoing manner.
Promote programs, including CLUB Membership (in the US), VOC, and In-Store Pickup.
Model the brand’s customer service standards, including following the dress code and maintaining a professional, welcoming demeanor.
Check in customers’ merchandise for return.
Check in vendor representatives, complete required visitor log information, and control visitor badges.
Stay informed about store special events and tell customers about event, sale, and promotion details.
Provide customers with promotional materials supporting special events.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
Facilitate firearm and weapon check-in by notifying an appropriately trained and designated Outfitter, without accepting, possessing, or handling a firearm.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.