Greeter- Full Time

Bass Pro Shops•Islamorada, FL

15d

About The Position

The Greeter performs customer service activities at the store entrance and front end. The role welcomes customers promptly and warmly, provides information and directions, handles merchandise with care, distributes promotional materials, and supports other front-end business needs. Greeters are expected to be friendly and outgoing and to help every guest feel welcomed and appreciated. The position also supports customer and vendor check-in, promotes store programs, informs guests about events and promotions, and helps maintain a clean, tidy, and safe entryway. For firearm or weapon check-in, the Greeter notifies an appropriately trained and designated Outfitter; Greeters must never accept, possess, or handle firearms while working. The role performs tasks under general supervision, follows established procedures, and may use occasional independent judgment to complete assignments and recommend changes to work practices.

Requirements

High school diploma or equivalent.
Experience in a customer service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.

Responsibilities

Greet all customers entering the store in a friendly and outgoing manner.
Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
Present a professional image by following the applicable dress code and customer-service standards.
Check in customers’ merchandise for return.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Stay aware of store special events and inform customers about events, sales, and promotions.
Provide promotional materials to support special events.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
Facilitate customer check-in of firearms or weapons by notifying the appropriate trained and designated Outfitter; do not accept, possess, or handle firearms.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.