Greeter Second Shift

Meijer•Grand Rapids, MI

2d•Onsite

About The Position

Provides a professional presence at the store’s front entryways to deter theft by engaging with customers entering and exiting the store and checkout area. Maintains awareness of customer activity, responds urgently to alerts to validate receipts and recover unpaid merchandise, and helps keep team members and customers safe by identifying and resolving safety concerns. The role also involves reducing store disruption using company de-escalation and negotiation techniques, and documenting and communicating theft, safety, and alarm incidents.

Requirements

High school graduate or equivalent.
1–2 years of customer service or asset protection experience.
Clear and professional written and oral communication skills.
Ability to move actively throughout the work area for long periods.
Ability to respond to alerts quickly and urgently.
Ability to learn and interact with new and existing technology solutions.
Ability to use technology to document and communicate incidents.
Ability to learn and apply negotiation and de-escalation techniques.
Ability to maintain knowledge of product locations to direct customers.
Ability to work successfully with conflict.
Understand, speak, read, and write fluent English.
Normal or corrected vision and hearing.

Responsibilities

Identify and quickly resolve unsafe conditions and situations.
Deter theft through an active presence and engagement with customers entering and exiting.
Respond urgently to alerts to check receipts, recover unpaid merchandise, and resolve alarms.
Reduce store disruption by following company de-escalation and negotiation techniques.
Document and communicate theft, safety, and alarm activity incidents.