Greeter/Host

Paradies Lagardère•Grapevine, TX

6d•Onsite

About The Position

As a Host / Hostess, you are the face of the restaurant and the energy behind the guest experience. You create the first impression when guests arrive and the lasting impression when they leave. In a busy airport environment, travelers may be rushing to flights, stressed from delays, or simply looking for a welcoming place to relax and enjoy a meal. Your role is to create a smooth, organized, and positive dining experience while maintaining professionalism and hospitality at all times. If you enjoy engaging with people, staying organized in a fast-paced setting, and bringing positive energy into every interaction, this role is for you.

Requirements

High School Diploma or GED preferred.
Previous customer service, restaurant, or hospitality experience preferred but not required.
Strong communication and interpersonal skills.
Friendly, outgoing, and guest-focused personality.
Ability to multitask and remain organized in a fast-paced environment.
Comfortable standing for extended periods and working in high-traffic areas.
Reliable attendance and professional appearance required.
Ability to remain calm and professional under pressure.

Responsibilities

Welcome every guest with warmth, professionalism, and enthusiasm.
Manage guest seating flow while maintaining fairness and efficiency.
Provide accurate wait times and communicate updates clearly to guests.
Answer guest questions regarding menu options, restaurant services, and directions.
Assist in creating a clean, friendly, and welcoming dining environment.
Handle guest concerns professionally and escalate issues when necessary.
Thank guests sincerely and encourage return visits.
Maintain cleanliness and organization of the host stand, lobby, and waiting areas.
Monitor table availability and communicate effectively with servers and leadership.
Assist with maintaining restaurant flow during peak business hours.
Support servers, bussers, and leadership with operational needs as needed.
Ensure menus, promotional signage, and dining materials are clean and presentable.
Follow all safety, sanitation, and company operational procedures.
Maintain awareness of airport traffic flow and adjust seating priorities accordingly.
Communicate effectively with team members to maintain smooth operations.
Support a positive team environment through professionalism and teamwork.
Assist leadership with guest recovery opportunities when needed.
Maintain a calm and solution-focused attitude during high-volume periods.
Perform additional duties assigned by management to support restaurant success.