Host/Greeter, Boston

Hermes • Boston, MA

2d • Onsite

About The Position

The Hermès Boston Boutique is seeking a Greeter/Host to join their sales team and support the client experience. This role is stationed at the store entrance to warmly greet clients, determine their needs, and direct them appropriately. The Greeter/Host will act as the face of the boutique, modeling the company's vision of extraordinary service, and will collaborate closely with the sales, operations, and asset protection teams. Responsibilities include managing the daily appointment calendar, handling phone inquiries, and proactively communicating with clients in the outdoor queue when the boutique is at capacity. This position requires a proactive, versatile, and detail-oriented individual with excellent communication and customer service skills.

Requirements

• Strong communication skills and a gracious and warm approach.
• Excellent customer service skills with a friendly attitude for all interactions with clients.
• Similar experience in the Customer Service, Retail, or Service sector.
• Ability to work a flexible schedule according to the needs of the business.
• Demonstrates attention to detail and keeps personal workspace organized.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally.
• Solid knowledge of Microsoft Office (Word, Excel, PowerPoint).
• High-touch customer service standards and hospitable approach.
• Proactivity in taking care of customers in a calm, professional, and polite manner.
• Versatility and priority management.
• High attention to detail.
• Enthusiasm, self-confidence, and motivation.

Nice To Haves

• Knowledge of languages in addition to English is a plus.

Responsibilities

• Personally greet every visitor that enters and leaves the boutique.
• Serve as the Host of the boutique and model the company vision of providing extraordinary service.
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure.
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection.
• Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts.
• Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service.
• Perform all other duties assigned by supervisor.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed