Grave Shift Cage Shift Supervisor -Full Time (Harrah's Hoosier Park)
About The Position
Responsible for overseeing daily operations of the cage area. The Cage Supervisor will provide excellent internal and external guest service. Coordinates and supervises the controls and procedures of the Cage Cashiers; to include the securing of company funds and accountability of all monies and routing of paperwork. Responsible for scheduling of team members in the cage and ensuring coverage levels are adequate to provide excellent customer service. Resolves customer complaints regarding cage matters and works with other casino departments to facilitate resolution on team member issues. Responsible for enforcement of gaming regulations, internal controls and company policies and procedures. Performs functions of main banker or cage cashier when needed. Other duties are assigned as needed.
Requirements
- Must be 21 years of age or older.
- Proficient in English verbal and written communication.
- Ability to read general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write simple reports, correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Associates degree (A.S.) from a two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must have an outgoing, energetic, and enthusiastic attitude.
- Must be comfortable initiating conversations and creating a fun environment with guests.
- Must be able regularly push/pull or lift up to 10 pounds and occasionally push/pull or lift up to 25 pounds.
- Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
- Regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Occasionally required to sit and taste or smell.
- Must be able to obtain and maintain a license from the Indiana Gaming Commission.
- Will require access to all general areas of the gaming facility and the cage, count room, and main bank areas.
- Must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records.
- Ability to work in an environment where you are exposed to secondary smoke, frequently exposed to moving mechanical parts, regularly exposed to risk of electrical shock, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually high.
Nice To Haves
- Previous supervisory experience preferred.
Responsibilities
- Provide excellent internal and external guest service.
- Coordinate and supervise the controls and procedures of the Cage Cashiers, including securing company funds, accountability of all monies, and routing of paperwork.
- Schedule team members in the cage and ensure adequate coverage levels for excellent customer service.
- Resolve customer complaints regarding cage matters and collaborate with other casino departments to resolve team member issues.
- Enforce gaming regulations, internal controls, and company policies and procedures.
- Perform functions of main banker or cage cashier when needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
