Grand Lodge Guest Services Supervisor - Year Round

Alterra•Deer Valley, WA

1d•Onsite

About The Position

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. The purpose of this position is to supervise the Front Desk staff while fostering a safe, positive, and enjoyable work environment that supports teamwork, accountability, and professional growth. This role ensures guest, owner, and employee satisfaction by providing a helpful, informative, and secure atmosphere for guests, members, and employees. The position is also responsible for achieving budgeted profitability by adhering to established service and safety standards, promoting a culture of well-being and respect, and exercising fiscal responsibility and sound management practices.

Requirements

At least 2 years of experience as a front desk agent or in a supervisory role
Must be organized with attention to detail
Must be able to work with a variety of personalities
Ability to supervise staff
Excellent leadership qualities
Knowledge of the Park City area
Ability to provide excellent customer service
Ability to communicate clearly (spoken and written communication)
Working knowledge of computers and computer operating systems
Ability to maintain composure under pressure
Self-motivated
Must be able to work nights (during the ski season), weekends, and holidays
Willingness to cross train and work with the housekeeping team

Responsibilities

Supervise front desk staff
Assist with training front desk staff
Assist with scheduling guest services staff
Assist with refining checklists, SOPs, and guidelines
Check guests and owners in and out using Deer Valley's warm welcome guidelines
Give guests and owners directions, information, and instructions
Concierge duties, including making reservations for restaurants and activities
Assist guests with any reasonable requests
Assist with guest and owner luggage
Settle guest balances upon departure
Handle cash and credit card transactions
Cross train with the housekeeping team and assist them as needed
Other duties and responsibilities as assigned

Benefits

Ski perks (vary based on employment status) may include Deer Valley season pass
Free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts
Free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
NEW starting wage of $20 per hour