Graduate Studies, Front Operations - Federal Work Study Student Assistant

CSU Careers•San Bernardino, CA

13d•Onsite

About The Position

The Student Assistant will support front-office operations by answering phone calls and LiveChat inquiries, greeting and assisting visitors with admissions questions, and helping current graduate students with general inquiries. Responsibilities also include assisting with events, data reporting, and other office tasks as assigned. Additionally, the student will learn about various CSUSB departments to properly direct students to the appropriate resources. This role provides valuable professional experience while contributing to the efficiency of the Office of Graduate Studies.

Requirements

Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
Must maintain Satisfactory Academic Progress standards
Must be enrolled in at least half-time. (6 units undergraduate; 3 units graduate) per semester
Must have a federal need of at least $2,000
Submit all requested financial aid documentation from your To-Do-List by the due date
Must have an official award notification from the Financial Aid Office
Must be a U.S. citizen, eligible non-citizen, or permanent resident
Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Social Security Card

Nice To Haves

Excellent verbal communication skills
Ability to work both independently and collaboratively
Organizational skills, attention to detail, and the ability to meet deadlines efficiently
Responsible when handling confidential materials
Proficient in Microsoft Word, Excel, and Access
Knowledge of PeopleSoft is desirable but can be learned on the job.

Responsibilities

Front desk operations support by answering phone calls and LiveChat inquiries.
Greet and assist walk-in visitors with questions about the admissions process.
Provide support to graduate students by addressing general inquiries.
Assist with planning and coordinating student events, data reporting, and other office tasks.
Learn about various CSUSB departments to accurately direct students to the appropriate resources.
Receive, log, and process incoming transcripts daily.
Perform other duties as assigned to support office operations.