Graduate Studies, Front Operations - Bridge Student Assistant

California State University, San Bernardino•San Bernardino, CA

9d•Onsite

About The Position

The Student Assistant will provide support to the front desk reception and staff support, including thesis format reviews. Front desk reception includes answering phones and online chat requests, greeting visitors, assisting graduate students and grad school applicants, and other entry-level office duties. Staff support includes updating simple spreadsheets, posting Social Media content, and other clerical tasks.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Social Security Card

Nice To Haves

Strong oral and written communication skills and professional manner.
Experience with customer service.
Effective writing skills, proficient grammar, and excellent attention to detail.
Able to turn projects around quickly and meet short deadlines with minimal supervision.
Experience using Microsoft Word and Excel.
PeopleSoft knowledge is desirable, but the right candidate could be trained.

Responsibilities

Support front desk operations by answering phone calls and LiveChat inquiries.
Greet and assist walk-in visitors with questions about the admissions process.
Provide support to graduate students by addressing general inquiries.
Assist with planning and coordinating student events, data reporting, and other office tasks.
Learn about various CSUSB departments to accurately direct students to the appropriate resources.
Receive, log, and process incoming transcripts daily.
Perform other duties as assigned to support office operations.