Part Time Graduate Program Support Assistant, College of Education & Human Development

University of Delaware•Newark, NJ

3d•Hybrid

About The Position

The Graduate Program Support Assistant joins the College of Education and Human Development Graduate Student Services team and provides support throughout the graduate student life cycle, from prospective-student inquiries and applications through enrollment, progress toward degree, and graduation. The role works under the direction of the Senior Assistant Dean for Graduate Student Services and coordinates with graduate services staff, faculty, the Graduate College, and UDOnline. The position primarily supports graduate programs in Literacy, Teacher Leadership, Educational Technology, and Teaching Students with Disabilities, including online, on-campus, 4+1, MPCP, traditional, and certificate pathways. It also provides project-based support to other CEHD degree programs during busy periods. The role is based in person on the Newark campus, with some remote work possible, and offers a flexible schedule within typical business hours.

Requirements

Bachelor's degree and three years of related experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
High attention to detail, effective problem-solving skills, and ability to follow projects through to completion.
Ability to succeed in a fast-paced environment and enthusiasm for advancing and sharing in the operation of successful programs.
Ability to interpret, adapt, and apply guidelines and procedures.
Capacity to interpret data and organize reports.
Intermediate computer proficiency, including shared Google Docs and Sheets files and drives, Word including mail merges, Excel, and presentation software.
Availability for occasional evening or weekend work at events.

Nice To Haves

Experience at the University of Delaware or another higher-education institution.
Working knowledge of graduate student recruitment techniques, academic policies and procedures, systems, regulations, and standards.
Ability to evaluate student transcripts or records and communicate course prerequisites, certification requirements, and curriculum or graduation requirements.
Experience with UDSIS, Stellic, and Slate or similar student data, CRM, and application systems.

Responsibilities

Respond to prospective-student inquiries, encourage application completion, troubleshoot issues, and process admissions decisions as directed by faculty program directors or coordinators.
Use the Slate application system and CRM to message prospective and admitted students and provide information to newly admitted students.
Assist non-enrolled students and encourage them to register each semester or request a leave of absence.
Answer current students’ questions accurately and refer them to faculty or campus resources when appropriate.
Adapt communication and support strategies for online and on-campus programs, full-time and part-time students, and 4+1 students.
Update advisor assignments in UDSIS and maintain electronic student files, including at admission, graduation, and withdrawal.
Monitor progress toward degree requirements with program faculty and maintain degree audits in Stellic, including processing course substitutions and exceptions and recording milestone completion.
Update expected graduation terms in UDSIS and process administrative forms such as transfer-of-credit requests.
Review and process Applications for Advanced Degree and confirm degree completion and graduation eligibility.
Download reports and use spreadsheets to track students.
Prioritize and resolve administrative and procedural problems and issues.
Review, analyze, and evaluate work methods and operational procedures for continuous improvement.
Provide project-based support to other CEHD degree programs during busy periods, including assistance with assistantship funding letters, course registration, and events.
Perform other job-related duties as requested or assigned.