Part Time Graduate Program Support Assistant, College of Education & Human Development

University of Delaware•Newark, DE

3d•Hybrid

About The Position

The Graduate Program Support Assistant joins the College of Education and Human Development (CEHD) Graduate Student Services team to provide comprehensive support to graduate students and academic programs throughout the student life cycle, from prospective-student inquiries and applications through enrollment and graduation. Working under the direction of the Senior Assistant Dean for Graduate Student Services and in coordination with graduate services staff, faculty, the Graduate College, and UDOnline, the assistant supports a portfolio of CEHD programs and contributes to the college’s priorities for high-quality graduate student services. The role focuses primarily on online and on-campus master’s programs in Literacy, Teacher Leadership, Educational Technology, and Teaching Students with Disabilities, including associated admission pathways and program options. The assistant may also provide project-based support to other CEHD degree programs during busy periods. Work is in person on the Newark campus, with some remote work possible, and a flexible schedule during typical business hours. Occasional evening or weekend work at events is required.

Requirements

Bachelor’s degree and three years of related experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills, high attention to detail, effective problem-solving skills, and the ability to follow projects through to completion.
Ability to succeed in a fast-paced environment and enthusiasm for advancing and sharing in the operation of successful programs.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to interpret data and organize reports.
Intermediate computer proficiency, including shared Google Docs and Sheets files and drives, Word including mail merges, Excel, and presentation software.
Availability for occasional evening or weekend work at events.

Nice To Haves

Experience at the University of Delaware or another higher-education institution.
Working knowledge of graduate student recruitment techniques, academic policies and procedures, systems, regulations, and standards.
Ability to evaluate student transcripts or records and communicate course prerequisites, certification requirements, or curriculum and graduation requirements.
Experience with UDSIS, Stellic, Slate, or similar student data, CRM, and application systems.

Responsibilities

Respond to prospective-student inquiries, encourage completion of applications, troubleshoot issues, and process admissions decisions as directed by faculty program directors or coordinators.
Use Slate and its CRM to communicate with prospective and admitted students and provide information to newly admitted students.
Assist non-enrolled students and encourage them to register each semester or request a leave of absence.
Answer current-student questions accurately, refer students to appropriate faculty or campus resources, and adapt support and communication for online and on-campus programs and for full-time, part-time, and 4+1 students.
Update advisor assignments in UDSIS and maintain electronic student files, including at admission, graduation, and withdrawal.
Coordinate with program faculty to monitor progress toward degree requirements and maintain degree audits in Stellic, including processing course substitutions and exceptions and recording milestone completion.
Update expected graduation terms in UDSIS and process related administrative forms, including transfer-of-credit forms.
Review and process Applications for Advanced Degree and confirm completion of degree requirements and graduation eligibility.
Download reports and use spreadsheets to track students.
Prioritize and resolve administrative and procedural issues, and review and evaluate work methods and operational procedures for continuous improvement.
Provide project-based support to other CEHD degree programs during busy periods, including assisting with assistantship funding letters, course registration, and events.
Perform other job-related duties as requested or assigned.