Graduate Coordinator, Residential Experience

Mount Saint Mary's University•Emmitsburg, MD

11d•Onsite

About The Position

Reporting to the Director of Residence Life, the Graduate Coordinator of the Residential Experience provides direct administrative support for the Residential Experience Team, including both the University Housing team and the Office of Residence Life. This position is live on campus and an in-office position.

Requirements

A commitment to support and enhance the Catholic identity of the University
A commitment to support and enhance an inclusive University community, and experience working with a wide range of student populations
Bachelor's degree required
Must be organized and efficient
Ability to successfully multitask
Flexibility to a work schedule that may include occasional evening and weekend responsibilities
Approaches challenges with a flexible, innovative mindset, and works with the team to develop an optimistic, can-do spirit
Excellent organizational, written, verbal, and planning skills
Ability to establish trusting and respectful relationships with students
Proficiency in Microsoft Office Suite and Workday
Ability to maintain a professional but friendly demeanor at all times, including the ability to remain calm and patient in stressful situations
Ability to multitask efficiently
Periodic evening or weekend responsibilities
Participate in an on-call rotation as necessary

Responsibilities

Assist in the front desk operation and general administrative operations for the University Housing and Residence Life departments
Manage the email account for the Housing Operations and Residence Life departments by responding in a timely and accurate manner
Assist with the key operations of the department including but not limited to issuing and receiving keys for resident students and placing work orders for key requests
Provide excellent customer service to any visitors of the office
Assist in greeting office visitors, directing inquiries as appropriate, answering telephones and assuring requests for assistance are handled in a timely and professional manner
Assist in answering questions and resolving common problems for students, staff, families and the public
Perform word processing, filing, copying, scanning, mail processing, office errands, etc.
Other duties as assigned
Collaborate with students to address needs and implement individual and community solutions