Graduate Coordinator for University Housing Partnerships

University of Maryland • College Park, MD

1d • Onsite

About The Position

The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas. Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members. The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland’s residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available at www.reslife.umd.edu.

Requirements

• Must be a registered graduate student in good standing enrolled in a degree program at the University of Maryland and must be making satisfactory progress toward the degree.
• Graduate Assistant I is for master’s students.

Nice To Haves

• Experience in student advising and/or residence life within a university setting
• Skills in supervision, program development and management, facilitation, administration, organizational, written and verbal communication, customer service, self-motivation, and collaboration
• Strong administrative and organizational skills
• Experience managing computer databases
• Supervision
• Advising students
• Designing and facilitating educational resources
• Commitment to inclusion in all areas of their work

Responsibilities

• Supervising Off-Campus Living Consultants
• Managing the Off-Campus Housing Database
• Developing and delivering off-campus living resources
• Coordinating tours in the City of College Park with apartment complex property managers
• Developing relationships with University-affiliated housing staff, and assisting with their occupancy management processes
• Maintain a minimum of 20 hours per week, adjusting the schedule as needed for required meetings and major events, such as Opening & Fall Welcome, University-affiliated housing activities, Off-Campus Living webinars and fairs, and student orientation)
• Assist in the management of daily office operations of University Housing Partnerships unit, including office coverage, supply ordering, and maintaining the student staff desk area and informational table
• Provide effective customer service to students, staff, faculty, campus partners, and visitors by responding to inquiries, sharing accurate information, and referring concerns or complaints to appropriate individuals during daily office operations and program or event planning
• Provide prompt and professional support to students, staff and faculty, campus partners, and visitors via phone, email, and in-person interactions
• Oversee the recruitment, interviewing, selection, training, evaluation, and general supervision of Off-Campus Living Consultants (undergraduate student staff)
• Coordinate monthly meetings with Off-Campus Living Consultants to share office updates, review procedures, address staff questions and concerns, and facilitate ongoing professional development
• Attend department, unit, and supervisory meetings as scheduled
• Participate as a member of department and university committees and represent the department at various campus and community functions as requested
• Maintain current knowledge of department functions and on- and off-campus resources, event calendars, policies, and procedures in the interest of effective program planning and sharing of information
• Develop and maintain positive relationships with campus partners and serve as a liaison to promote University-affiliated housing properties and off-campus living experience resources
• Participate in department, division, or university committees as available and approved in coordination with the supervisor
• Coordinate quarterly meetings with the supervisor and Off-Campus Partners representatives to review the Off-Campus Housing Database and local housing market trends
• Work with Off Campus Partners in the maintenance of the Off-Campus Housing Database
• Develop and maintain a comprehensive database of the staff contacts, property details, and occupancy data for apartment complexes located near the University
• Coordinate tours of nearby apartment complexes, enabling unit staff to connect with property representatives and gain knowledge of available housing options
• Design and facilitate presentations and programs on off-campus living, serving as the primary contact for departmental and unit requests related to the student off-campus experience
• Review and update print and electronic resources on the Off-Campus Housing Database and Off-Campus Housing Services website annually to ensure information is accurate, current, and comprehensive
• Collaborate with the supervisor to develop, plan, promote, and execute the Off-Campus Living Fair, which may be held virtually and/or in person depending on the year
• Maintain current knowledge about departmental residential policies, procedures, and the calendar related to student housing in the residence halls and leasing in University-affiliated housing (South Campus Commons, The Courtyards, Graduate Hill and Graduate Gardens, and The Discovery Housing)
• Coordinate property tours with University-affiliated housing, allowing unit staff to connect with property representatives and learn about new initiatives
• Utilize StarRez to support occupancy management for South Campus Commons and The Courtyards, including eligibility verification, lease transfers, and specialty housing requests.
• Support education and outreach for the South Campus Commons and The Courtyards Apartment Selection Process, including facilitating in-person and virtual information sessions, hosting tabling events, and developing outreach materials
• Participate in weekly meetings with Capstone On-Campus Management to review occupancy management at South Campus Commons and The Courtyards

Benefits

• Graduate Assistants are eligible to enroll in university health insurance programs at the regular staff rate.
• Tuition remission is provided and is credited at the prevailing standard in-state credit hour rate at the time the course is taken.
• Tuition remission does not cover additional university fees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level