Graduate Administrative Assistant, Global Learning and Strategy

University of St Thomas • Saint Paul, MN

3d • Onsite

About The Position

The Global Learning Center supports the Office of International Students & Scholars and the Office of Study Abroad. The Graduate Administrative Assistant is the first point of contact for both offices, providing customer service and guidance to current and prospective students, parents, faculty, staff, and other university constituents by phone, email, and in person. The role provides timely information, troubleshoots issues, helps identify solutions, and makes referrals when appropriate.

The position also supports office operations and administrative functions, including welcoming students, scheduling appointments for advisors, and completing assigned projects. It is open to graduate students able to provide exemplary customer service and administrative support in a busy environment. The office is open Monday through Friday, 8:00 a.m. to 4:30 p.m., except university holidays. Availability during daytime hours between 9:00 a.m. and 1:00 p.m. Monday through Thursday is required; schedule flexibility is preferred. The position is non-benefited and runs from the end of October 2026 through May 2027.

Requirements

• Be a graduate student.
• Be currently enrolled as an undergraduate or graduate student at the University of St. Thomas.
• Be in good academic standing with a minimum 2.5 GPA.
• Prioritize responsibilities and multitask in a busy environment.
• Use critical thinking and troubleshooting to solve problems.
• Have excellent written and verbal communication skills.
• Have strong attention to detail.
• Interact with customers in a welcoming, courteous, and tactful manner.
• Show respect when working in a multicultural environment with people from varied backgrounds and identities.
• Be willing to work as part of a team.
• Maintain confidential information in accordance with the St. Thomas Use Policy and FERPA Policy.
• Be available during daytime hours between 9:00 a.m. and 1:00 p.m. Monday through Thursday.
• Meet student employment eligibility requirements: be degree-seeking and actively enrolled at least part-time in credit-bearing courses.

Nice To Haves

• Previous demonstrated customer service experience.
• Knowledge of Canva.
• Schedule flexibility.

Responsibilities

• Provide customer service to current students, prospective students, parents, faculty, staff, and university partners by phone, email, and in person.
• Resolve inquiries using troubleshooting, critical thinking, and problem-solving skills.
• Use available resources to find information and resolve inquiries, and ask questions or refer inquiries to a supervisor when needed.
• Refer customers to other campus offices and departments when appropriate.
• Welcome students and support office operations.
• Schedule appointments for advisors as requested.
• Provide administrative and project-based support as assigned.
• Maintain confidential information in accordance with the St. Thomas Use Policy and FERPA Policy.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed