Grading Support Field Technician

MiCROTEC•Corvallis, OR

4d•Hybrid

About The Position

Are you a technology enthusiast looking for an exciting and future-proof job? Would you like to work in an international environment where you can show your creativity and be part of a motivated and successful team? MiCROTEC is looking for a enthusiast problem solver who loves working in a fast-paced environment with aspirations for a long-term career. Someone who introduces and fosters new innovative ideas, enjoys working with a diverse internal and external customer base and a person who will be an instrumental part of our core MiCROTEC team. MiCROTEC is always interested in hiring individuals who have a focus on technology and a passion for customer interactions in training and problem solving. We offer a competitive base salary and a comprehensive benefits package as part of our team-oriented work environment.

Requirements

Technical proficiency in troubleshooting software and system issues.
Excellent communications skills - both written and verbal.
Experience in customer service.
Ability to install computer programs and navigate a windows environment.
Driven, self-motivated and able to analyze and diagnose problems independently.
High degree of problem solving skills and the ability to think on the fly.
Experience using Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint).
Access to high speed internet.
High school diploma or equivalent required.
Minimum of two years of related experience required.

Nice To Haves

Associate degree in computer science preferred.
Experience in lumber grading or an understanding of lumber mill operations highly desired.
Experience in lumber grading highly desired.

Responsibilities

Respond to customer support calls and emails, providing troubleshooting and training.
Assist customers with grading issues, optimization, trimming, and software interfaces.
Conduct new customer training (onsite and remote).
Maintain clear and professional communication with all levels, from operators to executives.
Perform remote upgrades, software installations, and regression testing.
Troubleshoot software/system issues independently or with engineering teams.
Assist in evaluating off-grade quality control (QC) packs and system optimization.
Work with software engineers to relay customer feedback and test new features.
Participate in internal team meetings, planning sessions, and customer visits.
Document support issues and maintain logs using ServiceNow, Asana, Teams, and Slack.
Assist with research and development (R&D) testing for software engineers.
Support onsite installations and upgrades.