Field Support Technician

Badger Meter•Melbourne, FL

5d•Hybrid

About The Position

The Field Support Technician is responsible for providing technical support and troubleshooting for telemetry and control systems. This role requires experience in RF communications, electrical systems, PLC programming, networked control systems, as well as working knowledge of SQL databases and Linux environments. The technician will diagnose issues, support customers via phone, and assist with field service coordination while maintaining accurate documentation.

Requirements

High school diploma or equivalent
3–6 years of experience in: Electrical controls, RF communications, Computer systems and networking
Working knowledge of: PLC programming and control logic, HMI/SCADA systems, SQL databases (queries, data entry, basic troubleshooting), Linux operating systems (basic commands, navigation, troubleshooting)
Ability to read and interpret technical diagrams and manuals
Strong customer service and communication skills

Nice To Haves

Advanced knowledge of PLC systems and industrial automation
Experience with telemetry systems and industrial networking
Experience supporting database-driven or Linux-based control systems

Responsibilities

Respond to customer inquiries via phone and perform initial problem identification and analysis of control equipment and systems
Troubleshoot and configure telemetry systems, including: Pump controllers, Programmable Logic Controllers (PLCs), Radio and RF communication modules, Power supplies and digital/analog modules
Support, query, and maintain data within SQL-based customer or system databases
Perform basic troubleshooting and navigation within Linux-based systems and environments
Interpret schematics, wiring diagrams, blueprints, and work orders to determine repair tasks
Use diagnostic tools, test equipment, and software to identify and resolve technical issues
Document troubleshooting activities, solutions, and action plans in the customer service database
Coordinate field service visits between customers and company personnel
Provide guidance and assist in training Level I technicians
Follow established procedures while exercising independent judgment in problem-solving

Benefits

Competitive Pay
Annual Bonus Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options