Grading Support Field Technician
About The Position
MiCROTEC is looking for an enthusiast problem solver who loves working in a fast-paced environment with aspirations for a long-term career. Someone who introduces and fosters new innovative ideas, enjoys working with a diverse internal and external customer base and a person who will be an instrumental part of our core MiCROTEC team. MiCROTEC is always interested in hiring individuals who have a focus on technology and a passion for customer interactions in training and problem solving. We offer a competitive base salary and a comprehensive benefits package as part of our team-oriented work environment.
Requirements
- Technical proficiency in troubleshooting software and system issues.
- Excellent communications skills - both written and verbal.
- Experience in customer service.
- Ability to install computer programs and navigate a windows environment.
- Driven, self-motivated and able to analyze and diagnose problems independently.
- High degree of problem solving skills and the ability to think on the fly.
- Experience using Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint).
- High school diploma or equivalent required; Associate degree in computer science preferred.
- Minimum of two years of related experience required.
- Access to high speed internet.
Nice To Haves
- Experience in lumber grading or an understanding of lumber mill operations highly desired.
- Experience in lumber grading highly desired.
Responsibilities
- Respond to customer support calls and emails, providing troubleshooting and training.
- Assist customers with grading issues, optimization, trimming, and software interfaces.
- Conduct new customer training (onsite and remote).
- Maintain clear and professional communication with all levels, from operators to executives.
- Perform remote upgrades, software installations, and regression testing.
- Troubleshoot software/system issues independently or with engineering teams.
- Assist in evaluating off-grade quality control (QC) packs and system optimization.
- Work with software engineers to relay customer feedback and test new features.
- Participate in internal team meetings, planning sessions, and customer visits.
- Document support issues and maintain logs using ServiceNow, Asana, Teams, and Slack.
- Assist with research and development (R&D) testing for software engineers.
- Support onsite installations and upgrades.
Benefits
- competitive base salary
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
