GPS Graduate Recruitment Support Specialist (Temporary, Part-Time)
About The Position
Apply today to become a valued member of the graduate recruitment team at UMass Lowell! Our Graduate, Online & Professional Studies (GPS) office is a fast-paced environment where you’ll work closely with students and colleagues alike. If you’re looking for a supportive, friendly work environment, UMass Lowell is the place to be. We look forward to seeing your application. The GPS team is seeking a part-time support specialist in graduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through student outreach and support projects, customer service, and various administrative tasks. A strong desire to provide top-tier customer service is a must. The Graduate Recruitment Support Specialist will assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The person in this position will be required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving. Additional duties: learning, understanding, and upholding university policy, with regard to university admissions and recruitment. New employees will be trained to gain a working knowledge of our Student Information System (SiS) and our available student services. They will also work with UMass Lowell faculty, students, and staff and will handle confidential information.
Requirements
- Associate degree, with background in customer support and/or business operations support.
- Must be proficient in MS office, with clear demonstrable experience with Microsoft Excel
- Previous experience using Customer Relations Management (CRM) or Business Application Software in their previous employment
- Outstanding phone and email etiquette
- Ability to answer questions in a professional and timely manner
Nice To Haves
- Previous higher education experience, at either public or private institution
Responsibilities
- Outreach to new inquiries
- Answering calls
- Assisting students throughout the application process
- Answering work queue emails
- Updating and maintaining student records
- Providing in-depth customer relations support, often on an individual basis with prospective and current students
- Assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students
- Build rapport with students
- Assist staff with triage and general problem solving
- Learn, understand, and uphold university policy with regard to university admissions and recruitment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
