GPS Customer Success Manager - Partner Development

Virtru•Washington, DC

11h•Remote

About The Position

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Team & Position Details: As Virtru continues to scale globally, we are recruiting an experienced and cleared Customer Success Manager for Partner Development to serve as the leader for our partner-facing operations with technology, systems integrator, reseller, and delivery partners within the Global Public Sector. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers, this is the job for you. This is a pivotal customer and partner engagement role responsible for driving partner success, aligning with our Business Development team, developing proposals and Go to Market (GTM) strategies, orchestrating partner workstreams and rhythm of business, while serving as the critical bridge between our customers, partners, delivery teams, sales organization, engineering and product teams. As Customer Success Manager, Global Public Sector Partner Development, your responsibilities will include: Lead partner success workstreams and virtual teams with a clear focus on driving strategic partnerships, value added partnership agreements, and GTM strategies with leading Global Public Sector industry Serve as the central connector between BD, Partner Operations, Contracts, and other Customer Success Managers Orchestrate partnerships to accelerate customer adoption and scaling of Virtru solutions Manage the partnership lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Requirements

Active US Top Secret / SCI clearance
Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
Willingness to travel (<25%)
Must excel at cross-functional collaboration and breaking down organizational silos
Ability to work autonomously and collaborate with peers across multiple time zones
Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities

Nice To Haves

Previous start-up or high-growth company experience is a plus
Prior government or military or defense industry experience is preferred
Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
Strong sense of urgency with an action-oriented mindset
Able to collaborate and adapt to shifting priorities as business needs evolve
Comfortable with asynchronous communication including slack, email, zoom, etc.

Responsibilities

Lead partner success workstreams and virtual teams with a clear focus on driving strategic partnerships, value added partnership agreements, and GTM strategies with leading Global Public Sector industry
Serve as the central connector between BD, Partner Operations, Contracts, and other Customer Success Managers
Orchestrate partnerships to accelerate customer adoption and scaling of Virtru solutions
Manage the partnership lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space