GPS - Application Support Engineer - Supervising Associate

EY • Atlanta, DC

1d • Hybrid

About The Position

The opportunity: You will be a key member of a dedicated operations team with responsibility of assuring overall health of business applications, making recommendations on their continuous health, performance and reliability. You will monitor applications and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and application uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches. You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.

Requirements

• Experience in Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic Apps.
• Comprehensive understanding of Power Platform, Dataverse, and Power Apps technologies, with ability to troubleshoot underlying issues.
• Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues.
• Knowledge of business processes, products, and services, within agreed areas of expertise and can provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers
• Ability to systematically break apart complex problems (written, verbal or numerical). Ability to analyse figures to solve a problem.
• Ability to be analytical and systematic whilst being open-minded and creative.
• Able to base decisions on facts rather than emotions and always using logic.
• Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred
• 5-7 years of relevant work experience
• Significant experience in either a support engineering role, or similar
• Proven experience in customer facing roles
• Knowledge and experience with Azure Containers/Azure Kubernetes Services (AKS) (Track Pods Health, Node Performance, respond and troubleshoot incidents)
• Experience in Installation, Administration and Troubleshooting of Data Technologies in Azure.
• Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
• Sound experience working with environment configuration management, technical and process support for new infrastructure and environments
• Excellent analytical and communication skills (verbal and written).
• Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
• Ability to work in a team environment with in a high performing team in the Azure Cloud / Gov environment.
• Flexibility to work weekends or afterhours as needed
• Shift flexibility supporting afterhours
• ITIL Foundation Certification and other technology certifications are very beneficial
• Ability to configure, update, diagnose and execute CICD pipelines.
• Ability to create dashboards and set alerts to detect potential capacity issues.
• Ability to obtain and maintain Top Secret security clearance level

Nice To Haves

• Experience working in a diverse fast paced environment in collaboration with other technical teams.
• Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
• Detail-oriented, well-organized with ability to translate & communicate complex and abstract issues.
• Experience working Agile/Scrum environment preferred.
• Experience utilizing automated solutions and Optimization with Azure DevOps as the orchestrator of choice would be a plus.
• Experience Deploying, Managing, Monitoring containerized applications running in Azure Kubernetes Services within Microsoft Azure.
• AZ‑104 Microsoft Certified: Azure Administrator Associate (role‑based, hands‑on)

Responsibilities

• Prepare, maintain, and provide audit‑ready evidence for internal and external audits, including support for security and compliance frameworks such as NIST and related regulatory requirements.
• Lead delivery of on-going maintenance and management of pre-production, production environments, setting timelines and monitoring activities in alignment with business requirements
• Contribute to the development of implementation plans for dealing with complex requests for change
• Review new product support documentation and design release packages for solutions
• Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
• Oversee preliminary reviews for new environments and the remediation of findings to existing environments, including capacity and performance management recommendations,
• Develop internal control standards and contribute to the development of procedures
• Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are property managed and maintained
• Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours.
• Manage support for containerized application running in Azure Containers/Azure Kubernetes Services (AKS)
• Maintain compliance of information security policies and compliance policies of NIST such as FIPS, implementing DISA STIG controls, and 800 series publication’s applications.

Benefits

• medical and dental coverage
• pension and 401(k) plans
• a wide range of paid time off options
• flexible vacation policy
• time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level