GPO Accounts Manager

Tolmar•Fort Collins, CO

8d•$115,000 - $145,000•Hybrid

About The Position

The GPO Accounts Manager is responsible for maintaining assigned Group Purchasing Organization (GPO) accounts to support effective contract execution, account service, and operational alignment. This role manages day-to-day account needs, contract administration, issue resolution, contract pull-through with sales leaders, GPO scorecard and business review efforts, and cross-functional coordination in support of GPO strategies established by you in partnership with leadership. The position partners closely with Market Access, Government Contracts and Pricing, Trade and Distribution, Sales, Marketing, Legal, and other internal stakeholders to support customer relationships, product access, and account performance.

Requirements

Must be able to prove tenacity in finding datasets and ability to quickly synthesize datasets into insights. Prior examples of solving difficult problems with unclear direction/dubious datasets will be heavily prioritized in candidate selection.
Must be comfortable working in a framework in which important decisions can be evaluated against opportunities, risks, and potential mitigating factors to risks.
Provides responsive, consistent, and professional support to assigned accounts.
Manages details effectively, follows through on commitments, and delivers work accurately and on time.
Works effectively across functions to coordinate activities, solve problems, and support shared objectives.
Understands GPO, market access, pricing, and distribution dynamics relevant to assigned accounts.
Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to manage multiple priorities.
Strong written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external customers.
Proficiency in preparing reports, tracking account activity, and supporting business reviews and customer meetings.
Working knowledge of GPOs, healthcare distribution channels, market access, and contract processes within the pharmaceutical or healthcare industry.
Bachelor’s degree from a four-year, accredited university.
3+ years of relevant experience in healthcare or a role requiring a combination of analytics, strategy, and customer relationship management.
Experience managing customer accounts, supporting contract administration, and coordinating across cross-functional teams in a regulated environment.

Nice To Haves

Excellent role for someone who has worked in professional services (investment banking, consulting, private equity, law, etc.) and is seeking to transition into pharmaceutical industry.

Responsibilities

Build out a new framework for managing relationships with Tolmar’s GPO partners via a mixture of (i) partner scorecards (ii) monthly volume reviews with internal stakeholders, (iii) relationship building between mutual customers with GPOs and (iv) management of administrative fee spend.
Drive new partnership strategies, through thoughtful analysis of current contract utilization by channel.
Manage day-to-day relationships for assigned GPO accounts and serve as the primary contact for routine account support, issue resolution, and follow-up.
Maintain GPO contracts, amendments, and related documentation in partnership with internal stakeholders, ensuring timely execution and compliance with internal requirements.
Support execution of GPO account plans established by leadership by coordinating deliverables, communications, and internal alignment.
Track contract status, membership updates, administrative fees, and other account metrics; prepare reporting and summaries for leadership review.
Coordinate with Sales, Marketing, Market Access, Trade and Distribution, Government Contracts and Pricing, Legal, and other cross-functional teams to address customer requests and support pull-through activities.
Monitor account activity for compliance, operational issues, and service needs, escalating risks and opportunities as appropriate.
Support customer meetings, business reviews, and conference-related activities within approved plans and budgets.
Maintain current knowledge of GPO structures, customer priorities, and market developments relevant to assigned accounts.
Document customer interactions, follow-up items, and account developments to ensure continuity and visibility across the broader Market Access organization.
Perform various other duties as assigned.

Benefits

Competitive and inclusive medical, dental, and vision coverage options
Flexible Spending Accounts for medical expenses and dependent care expenses
HSA through our HDHP
CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
Tolmar-paid Life, LTD, and STD insurance coverages, as well as voluntary benefit options
Employee Assistance Plan, Legal Guidance, and Funeral Planning & Concierge Services
Adoption and family-planning benefits, Fertility and Family Forming Benefits
Generous paid time off, including: Vacation, sick time, and holidays
Volunteer time to participate in your community
Discretionary year-end shutdown