Government Programs Care Manager Support Specialist II - Work from Home
About The Position
This position supports healthcare initiatives and activities by contacting members and community partners, including conducting educational and quality campaigns and helping schedule care manager and member appointments. It performs ongoing functions related to members’ health-related social needs, either directly or through social service departments and community-based organizations. The role responds to member inquiries and supports clinicians in physical and behavioral health care management with provider and member activities. The position supports relationships with community partners, works with community-based organizations, and contributes to the design of community health outreach programs. Field-based work may be required based on initiatives, health campaigns, and departmental functions. The role may also manage low-risk members’ health-related social needs and provide education, basic outreach screenings, assessments, and inquiry support. The position may be performed remotely from anywhere in the continental United States except California, New York, Alaska, and Hawaii; field-based care is specified for the Rockford, Springfield, and Southern Illinois area.
Requirements
- Bachelor’s degree, or one year of college and three years of health, social service, or community experience, or four years of health, social services, or community experience.
- Knowledge of medical terminology.
- Experience coordinating member-related needs, assisting members, and analyzing member needs.
- PC proficiency, including Microsoft Office applications.
- Customer service skills.
- Verbal and written communication skills, including developing written correspondence to members and other department personnel.
- Coaching skills, including motivational interviewing, to educate members on medical and behavioral health issues.
Nice To Haves
- Community engagement experience.
- Experience supporting populations with health-related social needs.
Responsibilities
- Contact members and community partners to support healthcare initiatives and activities, including educational and quality campaigns.
- Assist with scheduling care manager and member appointments.
- Perform ongoing functions related to member health-related social needs, directly or through social service departments and community-based organizations.
- Respond to member inquiries.
- Support physical and behavioral health care management clinicians with provider and member activities.
- Support relationships with community partners and work with community-based organizations.
- Contribute to the design of community health outreach programs.
- Perform field-based work as required by initiatives, health campaigns, and departmental functions.
- May manage low-risk members’ health-related social needs and provide education, basic member outreach screenings, assessments, and inquiry support.
- Use coaching skills, including motivational interviewing, to educate members on medical and behavioral health issues.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
